Terms and Conditions

📜 Terms and Conditions

Welcome to our store. By accessing our website, purchasing products, or using our services, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

🛴 General Information

Our store specializes in the sale of KuKirin electric scooters and related accessories. We aim to provide reliable products, accurate information, and quality customer support.

By using this website, you confirm that you are at least the minimum legal age required in your country or have permission from a parent or guardian.

📦 Orders & Product Availability

All orders are subject to product availability and confirmation of payment.

We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities purchased
  • Update product descriptions, specifications, or pricing without prior notice
  • Discontinue products at any time

We try to ensure all product information is accurate, but small differences in color, design, or specifications may occur depending on the manufacturer.

💳 Payments

Payments must be completed before orders are processed and shipped.

We accept supported payment methods available during checkout. All transactions are processed securely.

If a payment is declined or flagged as suspicious, the order may be delayed or canceled for security reasons.

🚚 Shipping & Delivery

Delivery times may vary depending on product availability, courier services, destination country, weather conditions, customs procedures, or other external factors.

We are not responsible for:

  • Shipping delays caused by courier companies
  • Customs delays or import taxes
  • Incorrect shipping addresses provided by customers
  • Lost packages caused by incorrect customer information

Customers are responsible for checking local laws regarding electric scooters before ordering.

🔄 Returns & Refunds

Returns are accepted within 30 days of delivery.

Returned products should:

  • Be in good condition
  • Include original packaging and accessories whenever possible
  • Not show signs of misuse or unauthorized modification

Refunds are processed after inspection of the returned item. Shipping fees may be non-refundable depending on the situation.

We reserve the right to refuse returns that do not meet return policy conditions.

🔋 Battery & Product Safety

Electric scooters contain batteries and electronic components that must be used responsibly.

Customers agree:

  • To follow charging instructions
  • Not to use damaged chargers or batteries
  • Not to modify electrical systems
  • To avoid water damage and unsafe riding conditions

Improper use may result in damage, injury, fire risk, or reduced product lifespan.

🛠️ Warranty & Support

Warranty coverage may vary depending on the product and manufacturer conditions.

Warranty does not cover:

  • Normal wear and tear
  • Damage caused by accidents
  • Water damage
  • Improper maintenance
  • Unauthorized repairs or modifications

Our support team is available to assist with general product questions and basic troubleshooting.

⚠️ Rider Responsibility

Electric scooters should always be operated safely and responsibly.

Customers are responsible for:

  • Following local traffic laws
  • Wearing proper safety equipment
  • Riding within personal skill level
  • Checking the scooter before each ride

We are not responsible for accidents, injuries, fines, or damages resulting from improper use of products.

🌍 Website Use

Users agree not to:

  • Copy website content without permission
  • Attempt unauthorized access to systems
  • Use the website for fraudulent or illegal activities
  • Submit false information

We reserve the right to restrict access or terminate services if misuse is detected.

🔒 Privacy

Customer information is handled responsibly and used only for order processing, customer support, and service improvement.

We do not intentionally sell personal customer data to third parties.

📧 Contact Information

For questions regarding orders, returns, support, or these Terms and Conditions, please contact us:

📍 Address:
Al. Krakowska 163
HaLa1, Pok. A2

📧 Email:
urbanridex@gmail.com

⚡ By using our website and purchasing products, you agree to these Terms and Conditions.